Terms of Service

1. Introduction

This website is operated by Kaay (“we”, “us”, “our”).

By accessing, browsing, or using this website, including purchasing any products, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.

If you do not agree to these Terms, you may not access or use our services.

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2. Eligibility

By using this website, you confirm that:

• you are at least 18 years of age, or
• you are using the website under the supervision of a legal guardian

You agree to provide accurate, complete, and current information for all transactions.

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3. Use of Website

You agree not to:

• use the website for unlawful or fraudulent purposes
• interfere with or disrupt website functionality
• attempt to gain unauthorized access to systems or data
• copy, reproduce, or exploit any content without prior written consent

We reserve the right to suspend or terminate access without notice if misuse is detected.

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4. Product Information

We make reasonable efforts to display product colors, textures, and details as accurately as possible.

However:

• variations may occur due to screen settings, lighting, or fabric nature
• natural fibers and artisanal processes may result in minor inconsistencies

Such variations shall not be considered defects.

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5. Pricing & Availability

All prices are listed in INR unless otherwise specified.

We reserve the right to:

• change pricing at any time without prior notice
• modify or discontinue products
• limit quantities per order

Errors in pricing or product descriptions may occur. We reserve the right to cancel or refuse orders placed under incorrect pricing.

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6. Orders & Acceptance

Placing an order does not constitute acceptance.

An order is only accepted when:

• it has been processed, and
• shipped by us

We reserve the right to:

• cancel or refuse any order
• limit quantities purchased
• reject orders suspected of fraud or unauthorized activity

In such cases, refunds will be processed in full.

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7. Payments

Payments are processed via secure third-party gateways.

By submitting payment information, you represent that:

• you are authorized to use the payment method
• the information provided is accurate

We do not store or control payment credentials.

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8. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

• location
• logistics constraints
• unforeseen delays

We are not liable for delays caused by third-party carriers or events beyond our control.

Risk of loss transfers to you upon delivery.

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9. Intellectual Property

All content on this website, including but not limited to designs, silhouettes, images, text, and graphics, is the exclusive property of Kaay.

Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

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10. Limitation of Liability

To the fullest extent permitted by law, Kaay shall not be liable for:

• indirect, incidental, or consequential damages
• loss of profits, revenue, or data
• delays, interruptions, or errors in service
• minor variations in product appearance

Our total liability shall not exceed the amount paid by you for the product.

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11. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee:

• uninterrupted or error-free service
• complete accuracy of website content

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12. Third-Party Services

Our website may include integrations with third-party services, including:

• payment gateways
• logistics providers
• analytics tools

We are not responsible for:

• their policies
• their performance
• any losses arising from their use

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13. Indemnification

You agree to indemnify and hold harmless Kaay, its team and affiliates from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising out of or related to:

• your breach of these Terms
• your misuse of the website
• violation of any applicable law

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14. Termination

We reserve the right to:

• terminate or suspend access
• cancel orders
• restrict services

at our sole discretion, without prior notice.

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15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

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16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. Your continued use of the website constitutes acceptance of the updated Terms.

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17. Contact Information

For any questions regarding these Terms, please contact:

Email: concierge@kaay.co