Shipping & Delivery

Each Kaay piece is prepared with care before it begins its journey to you.

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Dispatch

Orders are dispatched within 3–5 business days.

This allows us to ensure every garment meets our quality standards before leaving our studio.

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Delivery

Once dispatched, estimated delivery timelines are:

• 7–15 business days worldwide

Delivery timelines may vary slightly depending on your location and customs processing.

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Shipping Rates

Region	Shipping Fee	Free Shipping
Asia	A$30	Orders above A$590
US / UK / EU	A$40	Orders above A$590
Rest of World	A$50	Orders above A$590

Final shipping charges are calculated at checkout based on your destination.

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Duties & Taxes

For international orders, applicable duties and taxes are calculated at checkout based on your shipping destination.

These charges are determined by local customs authorities and may vary depending on your country's regulations.

In some cases, additional charges or adjustments may be required at delivery.

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Tracking

Once your order is dispatched, you will receive a tracking link via email.

Please allow up to 24 hours for tracking updates to become active.

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Delays

While we work with trusted global carriers, delivery timelines may occasionally be affected by:

• Customs clearance processes
• Local disruptions or peak periods

We appreciate your patience in such situations.

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Refusal of Shipment

If duties or taxes are refused at delivery and the order is returned to us, return shipping charges and any associated fees will be deducted from your refund.

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Need Assistance?

For any questions regarding your order, please contact us at: support@kaay.co