We hope you love your Kaay piece. If something isn’t quite right, we offer returns and exchanges under the following terms.
Returns or exchanges must be requested within 7 days of delivery.
Requests made after this period will not be accepted.
To be eligible for a return or exchange, items must be:
Items that do not meet these conditions will not be accepted.
We offer exchanges for size or style, subject to availability.
Once your return is received and approved, we will process your exchange. If the requested item is unavailable, store credit will be issued.
We offer returns in the form of:
Eligible refunds will be issued to the original payment method after the returned item has been inspected. Any applicable return shipping charges or deductions will be communicated clearly before the refund is processed.
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Import duties and taxes are included in the displayed product price and are not collected separately at delivery. For eligible returns, refunds will be processed according to the amount paid for the product and the terms outlined in this policy.
If an order is refused at delivery and returned to us, the actual return shipping cost and associated carrier fees will be deducted from the refund.
Once your return is received and inspected, please allow 5–7 business days for processing.
You will be notified once your return or exchange has been completed.
For any questions or to initiate a return, please contact us at: support@kaay.co
Last updated: July 28, 2026